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    Organizational transformation with Managed Print Services

    Kyocera helps Seattle Children's to work more efficiently while saving money.
    Organizational transformation with Managed Print Services

    The Background

    Seattle Children’s is one of the largest children’s hospital in the United States. Serving families across 965,208 square miles of the country, their mission is to provide hope, care, and cures to help every child live the healthiest and most fulfilling life possible.

    The Challenge

    The hospital struggled to control a mix of modern and outdated printing devices, some of which were overutilized while others were underused. They found that maintenance proved to be both expensive and inefficient, and downtime was a real pain which had a detrimental impact on the overall service for clinicians and ultimately, for patients.

    The Solution

    Kyocera was able to leverage its experience in Managed Print Services by quickly analyzing the hospital’s entire document infrastructure and identifying areas where immediate gains could be made. Kyocera implemented a brand new, consolidated fleet of devices (including seven different models) which saw the overall fleet volume cut from approximately 2,000 to 1,300 machines. KYOCERA Fleet Services was implemented to offer remote service, and the ability to conduct preventive maintenance helped drastically reduce downtime. Moreover, a full Kyocera team is now present on-site year-round to support the hospital’s fleet and managed services.

    Kyocera went above and beyond to help further our mission.”

    Dr. Zafar Chaudry

    The Benefits

    Visibility

    The hospital now enjoys full control over its entire printer fleet.

    Streamlined

    They no longer have more printing devices than actually needed.

    Secure

    Kyocera ensures the hospital always has the latest data protection.

    Support

    By being physically present on-site, Kyocera is always there when needed.

    The Results

    The impact of Kyocera´s strategy has been instant. Seattle Children's has consistently hit 99.9% of its service level agreement targets month over month across the entire printer fleet. The hospital is now on track to projected targeted savings of close to $3 million, while Kyocera has also played a key role in the successful roll-out of their electronic health record system, Epic EMR. All this adds up to the hospital being able to dedicate extra time and resources to deliver the best possible patient care.

    The Feedback

    “Kyocera cares about us as an organization. They understand our mission and what we’re trying to do. They went above and beyond to help further our mission.”

    Dr. Zafar Chaudry, Sr. Vice President and Chief Digital and Information Officer at Seattle Children's

    Download case study in PDF

    • Organizational transformation with Managed Print Services (CaseStudy_Seattle_Childrens.pdf)
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