Fairfield, NJ – Kyocera Document Solutions America, Inc. has marked the start of a new era with the celebration of a successful dealer conference with its partners. The three-day event, taking place in San Antonio, Texas, brought together over 850 attendees from 225 dealers, various vendor partners and almost 20 industry media outlets across the United States, the company’s Latin America division covering central and southern America and the Caribbean, and representatives of the company from their global headquarters in Japan.
Under the theme of REIMAGINE, Kyocera revealed their vision and plan for their future evolution and growth alongside their partners. Defining the theme, Natalie Cumberbatch, Vice President of Human Resources, explained that “reimagine is about not accepting what we have. It’s about wanting to make it better, wanting to build a brighter future.”
“To be in the company of so many of our partners after three years apart has been a real pleasure, and we couldn’t have hoped to do it in a better way than with REIMAGINE,” Kyocera Document Solutions America’s President & CEO, Óscar Sánchez, said as he reflected on the event.
“I would like to thank all of those who joined us to make this a truly unforgettable experience. It gave us an opportunity to present our strategy and plans for the future of our organization, including how we hope to grow in partnership with our dealers.”
As part of the company’s General Session, Kyocera Document Solutions, Inc.’s President and Representative Director, Hironori Ando. He discussed the company’s performance worldwide and gave some sneak peeks into upcoming product launches.
This is only the beginning – we want to set a new bar for our ambitions.”
President & CEO, Óscar Sánchez, then presented a personal and insightful vision of the future of Kyocera. “Today, our products are as good as any of our competitors, if not better, and our corporation is financially stronger than all of them. I am not a complacent person, or willing to accept the status quo, so I resist accepting the current role we have in our industry,” he explained.
Speaking only 55 days after joining the company, Vice President of Channel Sales, Don DuVall, highlighted his first ambitions since joining Kyocera. Among them included a new Dealer Engagement Program targeted at improving communication, speed, and agility in how Kyocera works with its partners.
In addition, Vice President of Customer Operations, Frank Zupa, shared updates with a brand-new Exchange Warranty program and a new approach to interterritorial sales with an Inter-Territorial Network. “This is only the beginning of a lot of great change that we are planning so we can be the easiest company to do business with,” he said.
He was joined by Vice President of Corporate Marketing, José Estébanez, who announced the upcoming launch of 22 new devices and support for dealers looking to launch eCommerce platforms. As part of his speech, he underlined that Kyocera’s “intention is to help everyone to respond to a growing market demand and we will be sharing our expertise and tools” to exploit opportunities in eCommerce and Subscription Services.
Also speaking was Matt Charlson, President & CEO of DataBank, a Kyocera Group company, also gave a preview of the DataBank Cloud which will provide foundations for Kyocera’s content technology for years to come.
Finally, it was wrapped up with keynote speaker Magic Johnson, who discussed the need to be ready for change. He linked his speech to Kyocera’s philosophy and his own career, embracing change to take advantage of opportunities to achieve growth.
Following on from that, the event included a Technology Fair which featured a range of solutions from office technology to services and solutions to production printing. Visitors were able to get to grips with the solutions up close and personal with demonstrations from product experts.
Attendees were also invited to an open panel discussion with the company’s leadership team in order to quiz and challenge them on their queries. Among the topics raised were the backorder situation, inkjet production printing, and Kyocera’s future plans, with Sánchez leading the transparent response alongside his team.
The rest of the event included ongoing Educational Tracks and access sessions and tours for analysts and media present, allowing dealer partners and media to learn the details on specific areas from experts, such as digital marketing, recruitment, eCommerce, subscription services, and more.
“The feedback we have received from our dealers, partners, and media guests has been astounding, and it’s essential that we remember that this is only the beginning for us. We want to make this a before and after moment for our organization, defining the future of our company and setting a new bar for our ambitions,” Sánchez added.
About KYOCERA Document Solutions America, Inc.
Kyocera Document Solutions America, Inc. is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change.
Kyocera Document Solutions Inc. is a group company of Kyocera Corporation (Kyocera), a leading supplier of semiconductor packages, industrial and automotive components, semiconductor packages, electronic devices, smart energy systems, printers, copiers, and mobile phones. During the year ended March 31, 2022, the Kyocera Group’s consolidated sales revenue totaled 1.8 trillion yen (approx. US$15.1 billion). Kyocera is ranked #603 on Forbes magazine’s 2021 “Global 2000” list of the world’s largest publicly traded companies, and has been named by The Wall Street Journal among “The World’s 100 Most Sustainably Managed Companies.”